TERMS OF SERVICE

Welcome to RainstoneHome.
These Terms of Service (“Terms”) govern your access to and use of rainstonehome.com, including any purchases made through our website.
RainstoneHome is a brand owned and operated by Shenzhen He Hui Network Co., Ltd.
By accessing our website or placing an order, you agree to these Terms and any policies referenced on our website, including our Privacy Policy, Shipping Policy, Returns & Refund Policy, and Intellectual Property Rights Policy.
Please read these Terms carefully before using our website.

1. Use of Our Website
You may use RainstoneHome only for lawful purposes.
You agree not to:

• Use the website for fraudulent or unlawful activity
• Provide false or misleading information
• Attempt to interfere with the security or operation of the website
• Upload or transmit viruses, malware, or harmful code
• Collect or misuse another person’s personal information
• Scrape or systematically extract our proprietary content for unauthorized commercial use
• Infringe the intellectual property rights of RainstoneHome or any third party
• Impersonate another person or misrepresent your identity
• Use the website in any way that may harm RainstoneHome, our customers, or our services

We may restrict or suspend access where we reasonably believe these Terms have been violated, fraudulent activity has occurred, or the security of our website or customers may be at risk.

2. Eligibility
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement in your place of residence.
If you are under the applicable age of majority, you may use the website only with the involvement and permission of a parent or legal guardian where required by law.

3. Products and Handcrafted Variations
We make reasonable efforts to present our products as clearly and accurately as possible, including their photographs, descriptions, dimensions, materials, colors, and finishes.
Because many RainstoneHome pieces include handcrafted or hand-finished details, slight variations may occur from one piece to another.
These may include minor differences in:

• Color
• Texture
• Finish
• Placement of decorative details
• Hand-painted elements
• Surface character

Such natural variations are part of the character of handcrafted products and are not considered defects unless the item materially differs from its description or the product ordered.
Colors may also appear slightly different depending on photography, lighting, screen settings, and display devices.

4. Orders and Order Acceptance
Placing an order constitutes an offer to purchase but does not guarantee acceptance.
An order is generally accepted once payment has been successfully processed and the order enters our preparation or fulfillment process.
We reserve the right to cancel, refuse, or limit an order where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized payment
• Payment verification issues
• Obvious pricing or technical errors
• Product availability issues
• Incorrect or incomplete order information
• Unusual purchasing quantities
• Suspected unauthorized resale activity
• Shipping or destination restrictions
• Violation of these Terms

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

5. Pricing and Payment
All prices displayed on RainstoneHome are subject to change before an order is placed.
The price charged will normally be the price shown at checkout when the order is submitted.
If an obvious pricing, technical, or system error occurs, we reserve the right to correct the error and, where necessary, cancel the affected order and issue an appropriate refund.
You are responsible for providing accurate and complete billing, payment, shipping, and contact information.
Payments are processed using the payment methods available at checkout.

6. Order Cancellations
Because some RainstoneHome pieces begin crafting, preparation, or fulfillment shortly after an order is placed, cancellation requests should be submitted as soon as possible.
Please contact:
rainstonehome@help-contactus.com
We will do our best to accommodate your request.
However, we cannot guarantee cancellation once an order has entered crafting, preparation, packaging, or fulfillment.
If cancellation is no longer possible, the order may instead be handled according to our Returns & Refund Policy after delivery, where eligible.

7. Preparation, Shipping, and Delivery
Certain RainstoneHome products require additional time for crafting, finishing, inspection, and preparation before shipment.
Delivery dates and transit times shown on our website are estimates rather than guaranteed delivery dates, unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Customs processing
• Weather conditions
• Holidays
• Transportation disruptions
• Local delivery conditions
• Incorrect or incomplete shipping information

Customers are responsible for providing a complete and accurate delivery address.
Please review our Shipping Policy for current preparation times, delivery options, shipping fees, and related information.

8. Returns, Refunds, and Order Issues
Returns, refunds, damaged items, defective products, incorrect orders, and change-of-mind returns are governed by our Returns & Refund Policy.
Please contact us before returning any item so we can provide the appropriate return instructions and return address.
Customers should not send products back without first contacting RainstoneHome.
Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be waived.

9. Intellectual Property
Unless otherwise expressly stated, the original content made available through RainstoneHome—including product designs, photographs, videos, graphics, written materials, branding, logos, illustrations, and website content—is owned by, licensed to, or lawfully used by RainstoneHome.
Purchasing a RainstoneHome product does not transfer ownership of intellectual property associated with its design, photography, artwork, branding, or other protected creative elements.
Unauthorized commercial activities may include:

• Copying or reproducing our product designs
• Manufacturing unauthorized replicas
• Using our photographs to sell another product
• Copying our written product content
• Removing backgrounds from our images for commercial listings
• Using our content in advertisements or marketplace listings
• Misusing our brand name, logos, or other identifiers

Further information is available in our Intellectual Property Rights Policy.

10. Reviews, Feedback, and Submitted Content
If you voluntarily submit a review, photograph, comment, suggestion, or other content to RainstoneHome, you confirm that:

• You have the right to submit the content
• The content is accurate to the best of your knowledge
• It does not unlawfully infringe another party’s rights
• It is not fraudulent, abusive, defamatory, unlawful, or intentionally misleading

Where you submit content for publication, you grant RainstoneHome a non-exclusive, worldwide, royalty-free right to use, reproduce, display, or adapt that content for reasonable website, customer-service, marketing, or business purposes.
We may remove content that violates these Terms, applicable law, or the rights of another party.

11. Third-Party Services
RainstoneHome may use or link to third-party services, including payment processors, shipping providers, analytics services, social media platforms, or other external services.
We do not control the independent operation, content, privacy practices, availability, or policies of third-party services.
Your use of those services may also be subject to their own terms and privacy policies.

12. Website Availability and Limitation of Liability
We make reasonable efforts to keep RainstoneHome available, accurate, and functioning properly.
However, we cannot guarantee that the website will always operate without interruption, technical error, delay, maintenance, or temporary unavailability.
To the fullest extent permitted by applicable law, RainstoneHome and its operator will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

13. Changes to These Terms
We may update these Terms from time to time to reflect changes to:

• Our website
• Products or services
• Business practices
• Policies
• Legal or regulatory requirements

The latest version will be posted on this page together with the applicable Last Updated date.
Your continued use of the website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

14. Severability and No Waiver
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
A failure or delay by RainstoneHome to exercise or enforce any right under these Terms does not constitute a waiver of that right.

15. Governing Law
These Terms shall be interpreted in accordance with the laws applicable to Shenzhen He Hui Network Co., Ltd., subject to any mandatory consumer protection laws that may apply in the customer’s place of residence.
Nothing in these Terms is intended to deprive consumers of legal protections that cannot lawfully be waived by contract.

16. Contact Information
If you have questions regarding these Terms of Service, please contact us:
Email: rainstonehome@help-contactus.com