PRIVACY POLICY

At RainstoneHome, your privacy matters to us.

We do not sell customer contact lists or payment-card details to unrelated third parties. We use personal information primarily to process orders, arrange delivery, provide customer support, protect transactions, improve our services, and meet applicable legal requirements.

We use reasonable safeguards designed to protect the information entrusted to us and aim to be clear about how that information is handled.

This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you visit rainstonehome.com, place an order, contact us, or otherwise interact with our services.

1. Information We Collect

We may collect information that you provide directly to us when you:

• Place or manage an order
• Create an account
• Contact customer service
• Request a return, refund, or replacement
• Subscribe to promotional communications
• Submit a review or other content
• Use other features available through our website

Depending on how you interact with RainstoneHome, this information may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and purchase information
• Account information
• Delivery information
• Customer-service communications
• Return, refund, or claim information

We collect only information reasonably necessary for the purposes described in this Privacy Policy.

2. Payment Information

Payments may be processed by third-party payment providers made available through our checkout.

RainstoneHome may receive limited payment-related information necessary to confirm, manage, protect, or refund a transaction.

Where complete credit or debit card information is entered directly through a payment provider, RainstoneHome does not intentionally store your complete payment-card details on its own systems.

We do not sell payment-card details.

3. Information Collected Automatically

When you visit or interact with our website, certain technical and usage information may be collected automatically by us or our service providers.

This may include:

• IP address
• Device type
• Browser type
• Operating system
• Approximate location derived from IP address
• Pages viewed
• Referring pages or websites
• Date and time of visits
• Website interactions
• Shopping and browsing activity
• Cookie or device identifiers
• Performance and diagnostic information

This information helps us operate the website, improve performance, understand how customers use our services, prevent fraud, and measure the effectiveness of our marketing.

4. How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Confirm and manage payments
• Arrange shipping and delivery
• Provide order and tracking updates
• Process returns, refunds, or replacements
• Respond to customer-service requests
• Manage customer accounts
• Improve our products, services, and website
• Diagnose technical problems
• Protect transactions and prevent fraud
• Investigate suspicious or unauthorized activity
• Prevent chargeback, refund, or return abuse
• Maintain business and transaction records
• Comply with tax, accounting, regulatory, or legal obligations
• Send promotional communications where permitted
• Measure advertising and marketing performance
• Protect RainstoneHome, our customers, and our legal rights

Where applicable law requires a legal basis for processing, we may rely on performance of a contract, legitimate interests, legal obligations, consent, or another lawful basis available under applicable law.

5. Cookies, Analytics, and Advertising Technologies

RainstoneHome may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Keep products in your shopping cart
• Maintain website functionality
• Remember preferences
• Understand website traffic
• Measure website performance
• Improve security
• Prevent fraudulent activity
• Measure advertising effectiveness
• Provide or measure personalized advertising where permitted by law

Some cookies are essential to the operation of the website, while others may relate to analytics, preferences, or advertising.

Where required by law, you may be given options to accept, reject, or manage non-essential cookies.

You may also adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.

Depending on applicable privacy law, the use of certain advertising technologies may be legally classified as a “sale,” “sharing,” or targeted advertising activity, even where RainstoneHome does not receive money for customer information.

Where applicable, we will provide legally required choices or opt-out mechanisms.

6. How We Share Personal Information

We may share information with trusted service providers where reasonably necessary to operate our business and serve you.

These may include:

• Payment processors
• Banks and payment networks
• Shipping and logistics providers
• Website and hosting providers
• E-commerce technology providers
• Customer-service providers
• Email and communication platforms
• Analytics providers
• Advertising platforms
• Fraud-prevention and security providers
• Professional legal, accounting, or compliance advisers

We provide these parties with information only where reasonably necessary for the relevant service or business purpose.

We may also disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful government or court requests
• Investigate fraud or unlawful activity
• Enforce our policies or agreements
• Resolve disputes
• Establish or defend legal claims
• Protect the rights, property, safety, or security of RainstoneHome, our customers, or others

We do not sell customer contact lists to unrelated third parties for their own independent direct-marketing use.

7. Fraud Prevention and Transaction Protection

We may use personal, order, payment-related, delivery, device, and transaction information to identify or investigate:

• Fraudulent transactions
• Unauthorized payments
• Account misuse
• Suspicious purchasing patterns
• Chargeback abuse
• Return or refund abuse
• Identity misuse
• Other potentially unlawful or abusive activity

Where reasonably necessary, relevant information may be provided to payment processors, financial institutions, fraud-prevention providers, shipping companies, or other parties involved in reviewing a transaction or dispute.

We may retain relevant fraud, transaction, or dispute records where reasonably necessary to protect our rights or prevent repeated abuse.

8. International Data Transfers

RainstoneHome serves customers internationally and works with service providers that may operate in different countries.

As a result, personal information may be processed, transferred, or stored outside the country where you live.

Data-protection standards may differ between jurisdictions.

Where required by applicable law, we take reasonable measures designed to provide appropriate protections for international transfers of personal information.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by law.

We may retain information where necessary to:

• Complete or document transactions
• Provide customer service
• Process returns or refunds
• Maintain accounting and tax records
• Prevent fraud
• Handle chargebacks
• Resolve disputes
• Enforce agreements
• Establish or defend legal claims
• Meet legal or regulatory obligations

A request to delete personal information does not necessarily require us to delete information that we are legally permitted or required to retain for these purposes.

10. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, alteration, disclosure, misuse, or destruction.

We take the protection of customer information seriously.

However, no website, electronic storage system, payment network, or Internet transmission can be guaranteed to be 100% secure.

For this reason, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

If we become aware of a qualifying data-security incident, we will take appropriate action in accordance with applicable law.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to information we hold about you
• Correct inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing depends on consent
• Request a portable copy of certain information
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or legally defined sale or sharing activities where applicable
• Exercise other rights available under applicable privacy law

Privacy rights may be subject to legal limitations and exceptions.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

12. Verification of Privacy Requests

We take privacy requests seriously, but we also need to protect customer information from unauthorized access.

Before completing certain requests, we may ask for information reasonably necessary to verify your identity.

If someone makes a request on your behalf, we may also require reasonable evidence that the person is authorized to act for you.

If we cannot reasonably verify a request, we may be unable to provide, change, or delete the requested information.

We will respond within the timeframe required by applicable law.

Privacy requests may be sent to:

13. Marketing Communications

If you choose to receive promotional communications from RainstoneHome, we may send you information about:

• New products
• Seasonal collections
• Special offers
• Promotions
• Other RainstoneHome updates

You may unsubscribe from promotional emails at any time using the unsubscribe link contained in the email.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages such as:

• Order confirmations
• Shipping notifications
• Tracking updates
• Return or refund communications
• Customer-service replies
• Account or security notices

14. Children’s Privacy

RainstoneHome is intended for a general adult shopping audience and is not directed toward children.

We do not knowingly collect personal information from children below the minimum age permitted by applicable law.

If we become aware that personal information from a child has been collected without legally required authorization, we will take reasonable steps to address or delete the information as required by applicable law.

15. Third-Party Websites and Services

Our website may contain links to or integrate with third-party services such as payment providers, social media services, or other external platforms.

These third parties operate under their own privacy policies, security practices, and terms.

RainstoneHome does not control their independent privacy practices.

To the extent permitted by applicable law, we are not responsible for the privacy or security practices of third parties that we do not control.

We encourage you to review their privacy policies before providing information directly to them.

16. Business Transfers

In the event that RainstoneHome is involved in a merger, acquisition, restructuring, financing, sale of assets, reorganization, or similar business transaction, your personal information may be transferred as part of that process.

Any transfer of personal information will be handled responsibly and in accordance with applicable privacy laws. We will take reasonable steps to ensure your information remains protected and is used only as permitted by applicable regulations.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our:

• Website
• Services
• Business practices
• Technologies
• Service providers
• Legal or regulatory obligations

The current version will be posted on this page together with the applicable Last Updated date.

Where required by law, we may provide additional notice or obtain consent before a material change becomes effective.

18. Contact Us

If you have questions about this Privacy Policy, the way RainstoneHome handles personal information, or you would like to submit a privacy request, please contact:

Email: rainstonehome@help-contactus.com